Aruba SD-Branch – Factory Reset and Initial Provisioning Debug Commands

Guidelines for factory resetting gateways or accessing the CLI during provisioning has changed quite a bit over the last few months. On a factory default gateway, you can log into the CLI with the following

If presented with the activate wizard, type: intdbg

If you have a username/password:

Username : branchsupport
Password: <mac address in lowercase with colons>

Factory Reset a Gateway

Easiest way if you have physical access is to hold down the reset button for 15 seconds

Unless its a model with no button. Last resort is to just format the boot partition via cpboot

format 0:2

Although, if you’re down this far the rabbit hole, I would contact TAC or an SE at this point.