Monthly Archives: February 2021

Aruba SD-Branch – Factory Reset and Initial Provisioning Debug Commands

Guidelines for factory resetting gateways or accessing the CLI during provisioning has changed quite a bit over the last few months. On a factory default gateway, you can log into the CLI with the following

If presented with the activate wizard, type: intdbg

If you have a username/password:

Username : branchsupport
Password: <mac address in lowercase with colons>

Factory Reset a Gateway

Easiest way if you have physical access is to hold down the reset button for 15 seconds

Unless its a model with no button. Last resort is to just format the boot partition via cpboot

format 0:2

Although, if you’re down this far the rabbit hole, I would contact TAC or an SE at this point.


Troubleshooting Aruba SD-Branch DPS Policy

Commands for general telemetry

show wan session-counters 
show wan policy-list
show datapath wan probestats
show wan threshold-stats
show uplink stats
show user
show datapath session table | include <user ip>

In case you need to make sure things are still running

show boot history
show switchinfo
show process monitor statistics